Shipping policy
At Laila Majnun, we aim to provide a seamless shopping experience, including efficient and reliable shipping services. Please read our shipping policy below to understand how we process and deliver your orders.
Order Processing Time
- Standard Processing Time: All orders are processed within 2-3 business days after payment confirmation.
- Exceptions: Orders placed during weekends, holidays, or promotional periods may experience slight delays.
Shipping Rates & Delivery Times
We offer both domestic and international shipping services:
Domestic Shipping (Pakistan)
- Shipping Cost: PKR 200 - PKR 500 (varies by location and weight).
- Delivery Time: 3-5 business days after dispatch.
International Shipping
- Shipping Cost: Calculated at checkout based on destination and order weight.
- Delivery Time: 7-14 business days, depending on the destination country and customs clearance.
Order Tracking
- Once your order is dispatched, you will receive a confirmation email or SMS with a tracking number and a link to monitor the status of your shipment.
Customs, Duties, and Taxes
- For international orders, customs duties and taxes may apply and are the responsibility of the customer.
- Please check with your local customs office for any additional charges before placing your order.
Shipping Partners
We partner with trusted courier services to ensure timely and safe delivery of your orders.
Delays & Issues
While we strive to meet our delivery timelines, delays may occur due to:
- Unforeseen circumstances (e.g., weather, strikes, or holidays).
- Customs clearance for international shipments.
If your order is delayed, our customer support team is here to assist you.
Return to Sender (RTS)
- If an order is returned to us due to an incomplete address, failed delivery attempts, or unclaimed package, the customer will be responsible for re-shipping charges.
Contact Us
For any shipping-related inquiries or issues, feel free to contact us:
- Email: lailamajnunpak@gmail.com